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Contacting the Bank

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Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.

BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur . Please click here for more information on BNMLINK.

BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or email.

For general enquiries or comments, please send your emails to bnmtelelink@bnm.gov.my. Any questions or comments related to the BNM web site, please e-mail to webmaster@ bnm.gov.my. While we greatly value your feedback and comments, please note that due to the volume of mail that we receive, we may not be able to respond immediately. Nevertheless, we endeavour to reply to queries within five days.

For enquiry on numismatics and art related matters, kindly contact the Bank Negara Malaysia Museum and Art Gallery via the contact information listed below.

Below are the contact information for our Head Office, BNMLINK and BNMTELELINK in Kuala Lumpur, six regional branch offices and two overseas representative offices.

Head Office

Bank Negara Malaysia
Jalan Dato' Onn
P.O. Box 10922
50929 Kuala Lumpur

Tel: 603-2698-8044
Fax: 603-2691-2990

Telex : MA 34137 / MA 34138

Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Laman Informasi Nasihat dan Khidmat (LINK)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Contact Centre (BNMTELELINK)
Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: 603-2174-1717)
Fax: 603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
SMS : 15888

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

SMS Service

Members of the public can now contact BNM via SMS by sending SMS to 15888* in the following manner :

Services available

Delivery message

To submit enquiries or complaints to Bank Negara Malaysia

BNM TANYA [your enquiry/complaint]

To obtain mailing address and contact details of Bank Negara Malaysia

BNM ALAMAT

To get information on how to obtain a credit report information (CCRIS)

BNM CCRIS [e-mail address]

* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.

Branch Offices

Bank Negara Malaysia Pulau Pinang
Jalan Corner Light
10200 Pulau Pinang

Tel: 604-262-7125

Bank Negara Malaysia Johor Bahru
Jalan Bukit Timbalan
80000 Johor Bahru
Johor Darul Takzim

Tel: 607-224-0799

Bank Negara Malaysia Kota Kinabalu
Jalan Lapan Belas
88000 Kota Kinabalu
Sabah

Tel: 6088-211-211

Bank Negara Malaysia Kuala Terengganu
Jalan Sultan Mohamad
21100 Kuala Terengganu
Terengganu Darul Iman

Tel: 609-622-0571

Bank Negara Malaysia Kuching
Jalan Satok
93000 Kuching
Sarawak

Tel: 6082-252-311

Shah Alam Currency Processing & Distribution Centre
Persiaran Tasek
40000 Shah Alam
Selangor Darul Ehsan

Tel: 603-5512-5746

Overseas Representative Offices

Bank Negara Malaysia
New York Representative Office

900, Third Avenue, 18th Floor
New York, NY 10022
United States of America

Tel: 1-212-888-9220
Fax: 1-212-755-4561

Click for map © Mapquest.com

Bank Negara Malaysia
London Representative Office

Suite 1, 8th Floor
Berkeley Square House
Berkeley Square
London W1X 5LA
United Kingdom

Tel: 44-20-7495-0222
Fax: 44-20-7499-7428

Click for map © Streetmap.co.uk

Bank Negara Malaysia Museum and Art Gallery

Bank Negara Malaysia Museum and Art Gallery
Sasana Kijang
2, Jalan Dato' Onn
50480 Kuala Lumpur

Tel: 603-91792784

Email: infomuseum@bnm.gov.my

 

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Last Updated Date: 04 April 2012

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